Policies & FAQs
To join us, your dog or cat must be:
- At least 16 weeks of age
- In good health
- Up to date on all vaccinations (see below)
- Flea-free and on a flea & tick preventative
- Spayed or neutered if over 7 months
- Friendly with other dogs
- All dogs must be leashed when entering and exiting the building
- All cats must be in a carrier when entering and exiting the building
We must have documentation on file from your veterinarian showing that all required vaccinations are current. You can either email them to us at our vaccination email: [email protected] or you can bring them with you on your first visit.
No contagious conditions:
For the safety of our customers, your dog must not exhibit contagious ailments such as the following:
- Upper respiratory illness, including CIRD (Canine Infectious Respiratory Disease Complex) or influenza
- Stomach virus/vomiting
- Worms or parasites
- CPV (mouth warts)
On Cloud 9 requires an assessment for all new boarding and daycare dogs. This can be done by appointment only. Contact us for more details and to schedule an assessment. The cost is $20 per dog.
Due to our assessment process, registration must be completed and received before we can schedule an assessment.
- On Cloud 9 will impose a fee for drop-offs/pick-ups outside the normal business hours.
- A 50% deposit is required for all holiday bookings.
- If your pet needs injectable medicines or injectable supplements during their stay, there will be an additional charge of $5 per shot.
An extensive medication regimen may incur an additional charge.
$15 vet visit charge will apply if dog falls ill while under the care of ON CLOUD 9.
- DHPP or DHLPP
- Bordetella (administered at least 14 days before visit with us)
We highly recommend the bivalent Canine Influenza Vaccination (CIV) however it is not required at this time.
Is there a veterinarian or emergency veterinary clinic on call in case of a medical emergency?
Yes, we have a local vet clinic on call if an emergency should arise. We are also located between 2 medical emergency clinics for after hour care.
What kind of training and/or certification does the staff receive?
All of our staff receive training in dog handling to ensure a safe and happy play yard. Our senior level staff are certified in Off Leash Play by The Dog Gurus.
Can I bring food or toys for my dog if he/she is staying for daycare?
Please bring your pets own food to avoid tummy issues and stress during their stay with us. You are also more than welcome to bring any bedding and your pets favorite toy.
What if my dog/cat needs medication while boarding?
We enjoy having your pet stay with us and are happy to administer medications. However, we want you to be aware of limitations and conflicts that can occur when boarding and your pet may not take their medication the same way that they do at home. Please do not put medication in your baggies of food, keep them separate and labeled accordingly. We prefer to administer them individually to ensure they are consumed.
Why must my dog be spayed/neutered at 7 months old?
As always, our primary concern is the welfare of the dogs in our care.
Play groups and “intact” dogs are not a good combination. Dogs begin their interactions with one another largely by scent, in addition to other social cues from the play group. Intact males and unspayed females emit different hormones and other dogs’ reactions to this can often alter behavior and change group dynamics enough to impact the overall safety of the play yard. Intact male dogs and unspayed females add additional mating and dominance dynamics to the mix and those dynamics can result in aggression, competition, and other inappropriate behaviors that can cause serious harm to dogs at our facility. Based on recommendations from canine behaviorists and veterinary experts as well as our own professional experience, it is in our best interest to keep our spayed/neuter rule in place.
To keep our environment calm, fun, happy and non-competitive, we cannot accept intact animals over 7 months.
Why does my dog need to come to ON CLOUD 9 prior to boarding?
We strongly suggest that your pup come visit us for daycare a day or 2 prior to boarding if they have never boarded with us OR if they have not been to visit us in over 6 months.
Dogs that visit ON CLOUD 9 regularly stay familiar with the staff, the other pups, the facility, and are much less likely to become overly stressed. Regular visits also make sure our staff stays familiar with your pet, their personality and their particular needs.
Why does my dog need to go through an evaluation to come to ON CLOUD 9?
Not all dogs are comfortable in a new environment and a social environment at that! It takes a dog with a certain temperament and personality to do well in our social setting. An evaluation lets the staff determine if your dog will enjoy the play time, activities and socialization at ON CLOUD 9.
Daycare is a great way to socialize and exercise your dog, but it’s not the right fit for every dog. Our top priority is the safety and happiness of the dogs in our care, and our temperament evaluations are designed to assess how your dog will fit in.
Some of the things we look for include:
- Signs of aggression: Because of the way our daycare is set up, we aren’t able to accommodate dogs who don’t get along with other dogs. We also look for resistance to or aggression toward human interaction to ensure we can safely handle your dog.
- Anxiety level: Some first-day jitters are normal, but a dog with extreme separation anxiety may hurt themselves trying to escape, make themselves ill with stress, or snap at a dog or human out of fear.
- How your dog reacts to being handled: In order to keep the energy of the group at a safe level, we need to be able to verbally and physically direct the dogs in our care.
- Your dog’s body language: Are they overly submissive or dominant? Do they give clear cues to other dogs? Do they guard resources like water bowls, humans, or space?
- How your dog reads other dogs’ body language: Dogs have their own intricate language, but some dogs have trouble reading cues, which can get them into trouble.
- Your dog’s play style: Do they choose appropriate playmates and demonstrate equal play or do they police other dogs and/or act as a third wheel? Are they able to regulate their play or does a human need to continually intervene to calm them down?
- Arousal level: Some dogs love to play, but they aren’t able to control their impulses or calm themselves down. When dogs get too amped up, that’s when we get into the danger zone. Likewise, some dogs get overly aroused by other dogs’ spikes in energy and may try to jump in on scuffles.
- How much individual attention your dog requires: Our handlers monitor our play groups, so if one dog requires a great deal of attention, it may put the rest of the group at risk by reducing the attention of the other dogs.
* At the end of the day, we’ll give you honest feedback about how your dog did. However, in some cases, we may need them to visit a few times before we’re able to make an accurate assessment.